Comments on: Well, I Can Certainly Tell You Who DOESN’T Answer Prayers http://jim.casablog.com/2007/06/15/well-i-can-certainly-tell-you-who-doesnt-answer-prayers/ All a man needs out of life is a place to sit ‘n’ spit in the fire. Tue, 10 Jan 2012 21:21:48 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Jim http://jim.casablog.com/2007/06/15/well-i-can-certainly-tell-you-who-doesnt-answer-prayers/comment-page-1/#comment-288 Jim Thu, 04 Oct 2007 22:38:50 +0000 http://jim.casablog.com/2007/06/15/well-i-can-certainly-tell-you-who-doesnt-answer-prayers/#comment-288 That's a pretty condescending attitude, "The poor beleagured woman you spoke to on the phone." Why do you assume this? She took a job, presumably for pay commensurate with the work load with the expectation to actually, you know, do something. In any case, there was no yelling at the customer service rep (you must have skimmed the article... I think if you reread you will grasp the facts of the case). You did actually read my little article, no? The only rudeness was on the part of the photo area employee and then the manager. The customer service rep (on the phone) was polite. I was polite. I still don't know what her job was, though. Interference maybe? Maybe you meant the person behind the counter at the store. I'm sorry, but just because the person working the counter is an underpaid peon, doesn't mean that I should accept her rude behavior. "Oh, I'm sorry, Miss, you make minimum wage, care to take some more compensation out of my ass?" Please. And the manager wasn't any better. The whole situation could have been resolved with friendliness and a non-confrontational attitude. I certainly didn't initiate the unpleasantness. I certainly would never treat a customer or anyone that way. That’s a pretty condescending attitude, “The poor beleagured woman you spoke to on the phone.” Why do you assume this? She took a job, presumably for pay commensurate with the work load with the expectation to actually, you know, do something.

In any case, there was no yelling at the customer service rep (you must have skimmed the article… I think if you reread you will grasp the facts of the case). You did actually read my little article, no? The only rudeness was on the part of the photo area employee and then the manager. The customer service rep (on the phone) was polite. I was polite. I still don’t know what her job was, though. Interference maybe?

Maybe you meant the person behind the counter at the store. I’m sorry, but just because the person working the counter is an underpaid peon, doesn’t mean that I should accept her rude behavior. “Oh, I’m sorry, Miss, you make minimum wage, care to take some more compensation out of my ass?” Please.

And the manager wasn’t any better. The whole situation could have been resolved with friendliness and a non-confrontational attitude. I certainly didn’t initiate the unpleasantness. I certainly would never treat a customer or anyone that way.

]]> By: Crystal http://jim.casablog.com/2007/06/15/well-i-can-certainly-tell-you-who-doesnt-answer-prayers/comment-page-1/#comment-287 Crystal Thu, 04 Oct 2007 22:26:15 +0000 http://jim.casablog.com/2007/06/15/well-i-can-certainly-tell-you-who-doesnt-answer-prayers/#comment-287 You do realize that these customer service reps are underpaid peons who are just as frustrated with their corporation's policies as you are? And just as powerless as you are? I'm just saying the poor beleagured woman you spoke to on the phone was probably as distressed by the fact she couldn't help you as you were that you couldn't get help. And I'm sorry, but yelling at the customer service rep is just rude. You should have the attitude that you are both going to work on a solution together. Rudeness just makes customer service reps just dig in their heels. You do realize that these customer service reps are underpaid peons who are just as frustrated with their corporation’s policies as you are? And just as powerless as you are? I’m just saying the poor beleagured woman you spoke to on the phone was probably as distressed by the fact she couldn’t help you as you were that you couldn’t get help.

And I’m sorry, but yelling at the customer service rep is just rude. You should have the attitude that you are both going to work on a solution together. Rudeness just makes customer service reps just dig in their heels.

]]> By: Jim http://jim.casablog.com/2007/06/15/well-i-can-certainly-tell-you-who-doesnt-answer-prayers/comment-page-1/#comment-286 Jim Wed, 20 Jun 2007 19:55:56 +0000 http://jim.casablog.com/2007/06/15/well-i-can-certainly-tell-you-who-doesnt-answer-prayers/#comment-286 :-) Thanks, PJ. Yeah, this is the first time I've ever heard of this. I did a search on Google, and found other stories that were similar. The issue to me, though, is not that they want want to protect themselves from liability, but 1) did they post the policy 2) why assume the default posture of "you're a thief" They should have a failsafe condition, IMHO. "Your pictures are really nice, sir. Would you mind signing this release form certifying that they are your work?" And the other stupid thing is that I did this through the website. The website's terms of use already protect them from liability (as much as a terms of use can, I suppose), by forbidding the uploading of copyrighted works to which you do not have rights. AND on top if it all if there is a problem, they have my phone number, address, and name. I mean, come on, Walgreens, use some common sense. Idiots, locally and at the corporate level. But Shutterfly took care of me and the prints are great. :-) Thanks, PJ. Yeah, this is the first time I’ve ever heard of this. I did a search on Google, and found other stories that were similar. The issue to me, though, is not that they want want to protect themselves from liability, but 1) did they post the policy 2) why assume the default posture of “you’re a thief”

They should have a failsafe condition, IMHO.

“Your pictures are really nice, sir. Would you mind signing this release form certifying that they are your work?”

And the other stupid thing is that I did this through the website. The website’s terms of use already protect them from liability (as much as a terms of use can, I suppose), by forbidding the uploading of copyrighted works to which you do not have rights. AND on top if it all if there is a problem, they have my phone number, address, and name.

I mean, come on, Walgreens, use some common sense. Idiots, locally and at the corporate level.

But Shutterfly took care of me and the prints are great.

]]> By: PJ Cabrera http://jim.casablog.com/2007/06/15/well-i-can-certainly-tell-you-who-doesnt-answer-prayers/comment-page-1/#comment-285 PJ Cabrera Wed, 20 Jun 2007 19:44:55 +0000 http://jim.casablog.com/2007/06/15/well-i-can-certainly-tell-you-who-doesnt-answer-prayers/#comment-285 The pictures look really good, but so what? What pile of bull cookies this "too good to be your pictures" policy is. You know, if I were you, I would be vigilant about your photos showing up as "sample photos" on new frames at Walgreens. LOL The pictures look really good, but so what? What pile of bull cookies this “too good to be your pictures” policy is.

You know, if I were you, I would be vigilant about your photos showing up as “sample photos” on new frames at Walgreens. LOL

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